Should any of our products not meet the high standard you expect, we will gladly refund it or exchange it according to the terms and conditions set forth below.

• Halihealth.com cannot procure products: a reasonable timeframe of 7-10 days should be allowed from the date of authorization. 
• Upon arrival, products were faulty and unrepairable. 
• During deliveries, products are lost. 
• A product can’t be repaired. 
• No Return if you have opened the product , but if the bottle or jar is still sealed we do return. 
• A refund for a product purchased under a promotional offer will be governed by its terms. Package offers or “Buy One Get One Free”: In this case, you will have to return all the items in the offer. 
• Upon receiving the returned product and conducting a quality check, the refund settlement will be processed, this usually takes between 4-5 days. Once the refund settlement is completed, the refund will be processed within 2 business days. It is possible that a refund will not appear on your account until the next statement cycle is issued by your bank. 
• The delivery charge will be refunded in full if the product received is faulty / damaged and all items of your order are returned together. If you keep some of the products, we will retain the remaining delivery charge. 
• For any items that are subject to a refund under the stated conditions, you must keep their complete packaging and inner packaging intact. We will not consider an exchange or refund without it.